Frequesntly asked Questions
Frequently Asked Questions (FAQ)
1. What is Trustella?
Trustella is a global e-commerce platform offering quality products across all categories — from electronics and fashion to beauty, home, and lifestyle. We are based in Germany and operate with a commitment to trust, transparency, and customer satisfaction.
2. Is Trustella a legitimate and licensed business?
Yes. Trustella is a fully licensed and registered business in Germany, operating under EU commerce laws with valid VAT and trade registrations.
3. Where is Trustella located?
Our main office is located at Heinersdorfer Str. 25, Schwedt/Oder, 15303, Germany.
4. What kind of products does Trustella sell?
We offer a wide variety — electronics, fashion, accessories, home décor, beauty, kitchen tools, pet supplies, and more. New items are added weekly to keep your shopping fresh and exciting.
5. How do I contact Trustella?
You can reach us anytime at shop@trustella.eu or visit our Contact Page.
6. Do you ship internationally?
Yes! We offer global shipping to most countries. Visit our Shipping & Delivery Policy for detailed information.
7. How long does delivery take?
Delivery times vary based on your country. Typically, orders are delivered within 7–15 business days for standard international shipping.
8. How can I track my order?
Once shipped, you will receive a tracking number via email. You can also track your order directly from your Trustella account or contact our support team.
9. What payment methods are accepted?
We accept all major payment methods including Visa, MasterCard, PayPal, and secure European SEPA transfers.
10. Is my payment information secure?
Absolutely. We use SSL encryption and GDPR-compliant data security protocols to protect all transactions.
11. Do you offer refunds or returns?
Yes, we have a clear and fair refund policy. Please read our Return & Refund Policy for full details.
12. What if my product arrives damaged?
If you receive a damaged item, contact us within 7 days at shop@trustella.eu with photos, and we’ll assist immediately.
13. Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of placement. Please contact us quickly if needed.
14. How does Trustella reduce environmental impact?
We use eco-friendly packaging, carbon-efficient shipping, and support sustainable suppliers. Learn more in our Impact Reduction page.
15. Do you offer an affiliate program?
Yes! Earn commissions by promoting Trustella products globally. Learn more and apply via our Affiliate Program.
16. Can creators or influencers collaborate with Trustella?
Absolutely! Visit our Creator Collaborations page to learn how to partner with us.
17. Is Trustella available on mobile?
Yes, our website is fully optimized for mobile and tablet devices, ensuring smooth shopping anywhere.
18. What if I entered the wrong address?
Please contact us immediately. If the order hasn’t shipped yet, we can update your address.
19. Do you offer wholesale or bulk orders?
Yes, we do! Businesses and resellers can reach out via Contact Page for bulk pricing and collaboration opportunities.
20. How can I stay updated on deals and offers?
Subscribe to our newsletter at the bottom of our homepage to receive exclusive discounts and early access to sales.
